Data Privacy

Psychological Services Zurich

This Privacy Policy (“Privacy Policy”) applies to all services provided by Psychological Services (“Joakim Buttigli,” “I,” “me,” or “my”) as well as the website under the domain . I take the protection of your privacy very seriously and treat your personal data confidentially and in accordance with the applicable data protection laws and this Privacy Policy.

These provisions inform you (“you” or “your”) about the collection, use, and disclosure of personal data when using my services, as well as the choices you have in connection with this data.

By using my services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used herein have the same meaning as in my Terms and Conditions.

1. Definitions

Personal Data: Information about a living individual who can be identified from those data (or from those and other information either in my possession or likely to come into my possession).
Data Subject (or User): Any individual who uses my website and can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Data Controller: The natural or legal person who (either alone or jointly with others) determines the purposes and means of the processing of personal data. For the purposes of this Privacy Policy, the Practice for Psychological Counseling and Coaching – Joakim Buttigli is the Data Controller of your personal data.

2. Personal Data Collected

2.1 Data provided by you

When you register as a client, you will be asked for the following contact details:

First and last name
Email address
Phone number

I use this contact information to verify your identity, inform you about changes or important information regarding my services (for which I may send you an email), and to contact you upon your request. Additionally, this data is used to confirm bookings and/or to send appointment reminders.

Your data will not be shared with third parties. If you contact me (e.g., by email), I receive certain personal data from you, including contact details, the content of your communication, and the content of any attachments. I use this data exclusively to process your contact request.

2.2 Data collected through the use of the website (Usage Data)

This usage data is transmitted by your browser every time you visit my website. It may include information such as your IP address, browser type, browser version, the pages of my website you visit, and the date, time, and duration of your visit. When accessing via a mobile device, information about the device type, unique device ID, and other diagnostic data may also be collected. The purpose of this collection is the provision, maintenance, and improvement of the website and your user experience.

3. Legal Grounds and Purposes

The legal basis for the collection and use of the described data depends on the specific purposes. In addition to the points mentioned in Section 2, I use the data specifically for:

The provision and improvement of my services.
The provision of customer support.

4. Disclosure of Data

A disclosure of your data occurs only:

To comply with a legal obligation (e.g., if disclosure is required by law or in response to valid requests by public authorities).
To protect and defend my rights or property.
To prevent or investigate possible wrongdoing in connection with my services.
To protect against legal liability.

5. Data Security

Technical and organizational security measures are taken to transfer your data securely (all transfers are SSL-encrypted) and to protect stored data from manipulation, loss, or unauthorized access by third parties. Security measures are continuously adapted to technological developments.

The security of your data is of central importance. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While I strive to use commercially acceptable means to protect your data, I cannot guarantee its absolute security. It is recommended to use antivirus software, a firewall, and similar programs to protect your own system.

6. Your Data Protection Rights

Right to Information: You have the right to know whether personal data about you is being processed. You can request information about this data as well as the purposes of processing and the storage period.
Right to Rectification and Completion: If you believe that your data is inaccurate or incomplete, you can request its correction.
Right to Withdraw Consent: You can withdraw a given consent for data processing at any time, in whole or in part.
Right to Erasure: You can request the deletion of your data if it is no longer required for the original purposes or was processed unlawfully.
Right to Restriction of Processing: You can request the restriction of processing if you dispute the accuracy of the data or the processing is unlawful.
Right to Lodge a Complaint: You have the right to complain to a supervisory authority. The competent authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC: ).

7. Changes

This Privacy Policy may be changed and updated at any time. Changes will be published on this website and will take effect immediately upon publication.

8. Contact

If you have any questions regarding this Privacy Policy, please contact: Psychological Services Zurich ⏐ Joakim Buttigli, Limmatstrasse 217, 8005 Zurich Email: joakim.buttigli@gmail.com